Medisch Student

Rosalie Dohmen

In addition to the benefits that an online GP offers, there are also things that are different. However, how these points are experienced is very personal. As Johan Cruijff would say: every disadvantage has its advantage. This depends on the preferences and expectations that someone has regarding care. The following points are interesting to look at in more detail and provide an answer to the question: how does an online general practice work?

Many care questions at Cory.Care are handled via chat or calling. If more contact is necessary, it is possible to make an appointment with the doctor via video calling. The doctor will always do his best to make communication as personal as possible. Although online contact is different from physical contact, it does offer advantages. Some people experience the chat as less personal, but others find online care to be the most personal form of care, because you can be in constant contact and take more time for a care question.

Sometimes a visit to a physical GP is necessary

An online GP means that many questions can be solved digitally, up to 90%. However, some questions or inquiries cannot be handled digitally. In that case, you can go to a general practice that is affiliated with Cory.Care. These practices are located at various locations in the Netherlands. Cory.Care is working hard on connecting new physical locations, so keep an eye on the website.

Nowadays, mobile phones have become indispensable. Yet there are people who do not have a smartphone or cannot use it properly. The Cory.Care app is designed to be as user-friendly as possible, but some basic skills are required. For example, you should be able to log in, send a chat and possibly make video calls. This can be a challenge for people who are not good with a smartphone.

Digitalization and technology make many things in our lives easier and faster to reach. This sometimes creates an expectation of instant gratification. This expectation can also arise with digital care. However, it is important to understand that healthcare processes take time. A triage nurse must discuss the patient's history with the physician before advice can be given, and physicians must review the medical record and documentation. Online care certainly makes things easier and faster, but care remains care and some things simply take time. For more information about expectations, also read our blog:

 https://www.corycare.nl/blog/5-redenen-om-te-kiezen-voor-een-online-digital-first-huisarts

What is different with an online GP practice?

Is an online general practice something for you?

Wat is er anders bij een online huisartsenpraktijk?

Your final exams are coming, you are going to register for a study, look for a room in your new student city and your life will take a new turn in the near future. Exciting, but secretly also quite stressful. When moving to a new city there are a lot of things to take into account. Of course, you mainly think about the furnishings of your room and which (sports) club you should join, but what many students forget is arranging a doctor in the city where you will live. Your parents' GP is of course familiar, but it can be quite a challenge to have to travel back and forth every time for a short question.

To avoid having to miss classes, having to travel back and forth or not going to the doctor because it is a hassle, Cory.Care is a good solution. We are an online (digital first) general practice where you can register without too much effort, without any waiting lists! Are you bothered by something or have a care question? Then you simply send a chat with a photo. Does our GP still think that a physical consultation is necessary, then you can simply visit an affiliated GP practice in your area.

If you, as a student, choose an online GP, you have four additional benefits:

After registering with Cory.Care you can immediately ask a question in the Cory.Care app. The Cory.Care doctor's assistant responds and the process to answer your care question is initiated as quickly as possible. This way you can even ask a question during your lectures about scabies, STDs or mumps, for example. If the doctor's assistant cannot answer the question herself, an online consultation will be scheduled with the GP.

You don't have to miss anything in your student city

An online GP ensures that you no longer have to travel to your parents to see the GP. In addition, an online consultation ensures that you do not have any travel time. If you need a physical appointment, you can often get one near your home. Cory.Care currently works with practices in cities such as Leiden, Utrecht, The Hague, Enschede and Amsterdam.

Students have a busy (social) life and are busy developing themselves in many ways. We live in a world where many services are easily accessible and students make optimal use of this through various apps on their phones. The Cory.Care online general practice fits in perfectly with this.

Cory.Care is also available for mental complaints

More and more young people suffer from mental complaints, with all your questions and concerns about your mental health you are always welcome at Cory.Care. You can share them with us in the chat. We always take you seriously and handle your messages with care. So don't linger too long with your questions, send your digital first GP a chat message immediately.

A new GP in your student town? No problem!

The benefits of an online GP for students.

Een nieuwe huisarts in jouw studentenstad? Geen probleem!

Orthopedisch Chirurg

Derk Rietveld

In recent times it has been frequently in the news that large groups of people in the Netherlands cannot register with a general practitioner. Vektis even indicates that there are hundreds of thousands of people who have health insurance, but no regular GP. The government and healthcare institutions are working on various ideas to provide a solution to this ever-growing problem, but not every solution is always easy to implement. This means that we have to think more out-of-the-box and be open to innovative and innovative services and products.

One of the reasons why shortages are emerging has to do with an evolving patient. People are used to immediate support from sectors other than healthcare, which is called instant gratification. The patient is increasingly turning into a healthcare consumer. She is used to being able to communicate quickly and to be helped immediately. All this in combination with a high level of customer service. The question is therefore whether the current problem of scarcity can be solved by doing what we have always done. We can disapprove of any changes in healthcare, but if the client expects something different, isn't it time to move forward?

At Cory.Care we see an online (omni channel) general practice as a way to contribute to the shortages and offer people without a general practitioner the opportunity to receive care. It is a solution that is different from what we are used to, but also fits in with developments in the current world. For us, these are the 5 most important reasons to choose an online general practice for anyone without a GP:

Due to the various patient stops in the Netherlands, it is often not possible to register with a general practitioner in your own area. Registration is possible at an online general practice such as Cory.Care. It is important that there is a physical location of a Cory.Care partner practice near your home. Registration with Cory.Care is done as it would be with any other organisation. You enter your details on the website. We will then call you to discuss registration and see whether an online general practice suits you.

Technology offers the opportunity to optimise certain processes. Because we work with a chat environment in the Cory.Care app, it is possible to chat directly with our medical team. It's basically like using WhatsApp. You send a message by opening a session and you will be helped with your concerns through asynchronous chat. This setup limits the waiting time to a few minutes, so we can get started right away to help you.

Our own experience and that of other online GP practices shows that 90% of concerns can be resolved via chat, video calling and the correct application of technology. 76% of Dutch people go to Google when they are concerned about their health. The outcome offered there does not help to alleviate anyone's concerns. Often even the opposite. By chatting and video calling with our medical team, many of these concerns can be resolved immediately, without the need for a physical consultation. Something for which you often physically visited the doctor. This way your worries are quickly taken away and you have time for the fun things in life. The challenge for us is to build a good relationship and trust with the patient and not just do the easier consultations. We have built a well-functioning system for this, such as digital collaboration with medical specialists from the hospital without deducting from the deductible.

Integrating technology for more time and convenience

Technological progress offers many new possibilities. At Cory.Care we have chosen to build an open platform. This way we can quickly switch and make various connections with solutions from other healthcare innovators and thus build a solution that offers clients and healthcare professionals more time and convenience. Processes can be optimised, administration can be eliminated and unnecessary travel and waiting times can be limited. The current version of the Cory.Care app is just the beginning of what technology has to offer. Every day we work with partners and our team to improve the app and our platform. As a result, you can expect more functionality, service and solutions now and in the future that will make your life easier and help you improve it

5 reasons to choose an online/digital first GP

Contributing to reducing the shortages and providing care to those in need.

5 redenen om te kiezen voor een online/digital first huisarts

The digital age is impacting virtually every sector, with healthcare as a prominent arena for innovation and transformation. Previously, when potential investors spoke very positively about the success of Babylon Health and how Cory.Care should model itself on it, I already knew that there would be no follow-up meeting. Every now and then I would raise the question: where was the humanity in Babylon Health's approach? Where was the most important aspect of care, the personal interaction between patient and doctor? Growth, growth, growth, that was the most important thing for them.

In 2019, I started Cory.Care with the aim of using digitalization to help people more efficiently with their healthcare needs, to relieve doctors and to place a strong focus on prevention. In the not too distant future it will be possible to analyse 'big data', also with Cory.Care, but the question of whether AI will play a role in this in the future remains unanswered. For now, however, it is essential for us that people are helped properly, efficiently and with accurate diagnoses and treatments. Our symptom checker, for example, is a tool for this, but it is not a cure-all. A few extra questions or a video conversation with the doctor will result in an accurate diagnosis and the patient will also have a better idea of what to do. The best outcome, of course, is that the patient starts working on self-management. That's how we look at it. For us, quality is more important than quantity and that is how we continue to grow, not always the fastest way, but in healthcare it is the best.

The Babylon Health debacle illustrates how crucial it is to approach healthcare and its digitalization with due care. Their missteps in providing accurate diagnoses highlight the need for human expertise and oversight. That is why at Cory.Care we focus on:

It is clear that the future of healthcare is one of balance: the combination of technological advances with humanity, which can best be provided by medical professionals. It is still a long way and the Netherlands does not have a culture to quickly embrace these concepts, but something needs to change in healthcare and digitalization is part of that. As the founder of Cory.Care, I am committed to this path and to ensuring the best possible care for every patient, both digitally and physically, as long as the human element is guaranteed.

Blog

Wat is er anders bij een online huisartsenpraktijk?

Een nieuwe huisarts in jouw studentenstad? Geen probleem!

5 redenen om te kiezen voor een online/digital first huisarts

De kracht van arts-gestuurde digitalisatie in de gezondheidszorg